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The Independent Living Manager will supervise a team of Independent Living (IL) Specialists by providing direction and guidance through systematic structures and procedures. This position is responsible for problem solving complex situations and must be knowledgeable of systems such as the Social Security Administration, Medicaid, and other community resources. This position is responsible to pull up monthly MiCIL reports and 704 reports and perform internal audits on consumer files to ensure compliance with state and federal requirements. This position conducts new intakes for consumers and assigns files to IL Staff. This position requires excellent organizational and management skills.

 

Responsibilities:

• Supervise IL Staff by coordinating time off and caseloads

• Create initial consumer file and be the first line of contact with the grievance policy

• Conduct new consumer intakes

• Supervision of staff to include hiring, firing, development, determining annual performance metrics, assuring training is available (internally or externally)

• Consultation with executive director is expected for hiring and firing decisions

• Becoming familiar with all aspects of ACI’s programs and services in order to best assist consumers

• Participate in boards, community meetings, and taskforces geared toward creating policies that benefit our consumers and the disability community at large

• Responsible for keeping strict confidentiality of all protected information concerning consumers, staff, and volunteers in accordance with the confidentiality agreement and all state and federal regulations

• Must be familiar with our different funding streams, state and federal grants and the requirements for documentation of consumers and services

• Community Outreach

• Participate in ACI Staff Meetings, Program Meetings, and Staff Trainings

• Data entry, including but not limited to, Consumer Service Records in MiCIL and 704 narratives Page 2 of 3 Atlantis Community, Inc. – I.L. Manager Job Description

• Performing internal file audits of CSR files

• Must be able to identify Independent Living goals and what services and resources are available in the community to help reach goals

• Must be able to identify and train I.L. Staff on how to write smart goals that are measurable, specific, and detailed

• Maintain relationships with partnering organizations

• Demonstrate a commitment to the philosophy of independent living, including consumer control, peer support, self-determination, equal access, individual and systems advocacy

• Provide detailed information to I.L. Staff and consumers about home and community-based services, waiver services, SNAP benefits, Social Security Administration Guidance, and other long term care benefits

• Must be knowledgeable about the ADA and must know how to instruct staff how to request a reasonable accommodation

• Must be knowledgeable about our 5 core services

• Being able to create Individual Living Plans and be able to collaborate between the Mobile Unit if more extensive services are needed

• Collaborates with other managers and sections within ACI

• Participate and help facilitate our community events.

• Perform other duties as assigned Qualifications

• Ability to communicate and relate to persons of diverse backgrounds and abilities and establish and maintain effective working relationships

• Ability to problem solve with creative and individualized approaches

• Must be able to work under high stress situations

• Knowledge of community resources

• Knowledge of community partners

• Excellent verbal and written skills

• Knowledge of experience with basic computer skills and communication

• Excellent organizational skills and time management

• Ability to prioritize and plan effectively

• Experience in management and supervision preferred Education and/or Experience

• Bachelor’s Degree in a related field or four years of related work experience

• Familiarity of Independent Living

• Personal experience with the disability community preferred

• Community outreach experience preferred

• Bi-lingual preferred Physical Demands

• Must be able to travel occasionally

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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. People with disabilities may request reasonable accommodations to perform the essential functions.

The ideal candidate will have considerable experience managing the business office in a skilled senior living facility with the main focus being on billing, A/R and collections. Knowledge of Medicare, Medicaid and private pay billing practices a must. Generous salary and benefits commensurate with experience. This facility is highly rated and located in a beautiful area in Eads Tennessee. It is an ideal work environment for a candidate looking for long-term stability in an easy to work environment.

This position requires a solid financial background and knowledge of industry standard programs such as Word, Excel and healthcare related EMR's a must. Candidate must be proficient with computers and email.

A general list of functions required for this role are listed below:

 

• Medicare/Medicaid billing

• Private/NAMI billing and collections

• Billing Managed Care & MLTC

• Calling Insurance companies regarding payments.

• Entering daily census and reporting to administration

• Posting cash receipts and daily deposits.

• Maintaining resident fund accounts and PNA ledgers

• Meeting with families/residents to discuss financial considerations and to distribute PNA funds

• Entering monthly ancillary charges

• Eligibility checks

• Maintaining facility petty cash

• Processing Medicaid applications and recertifications

• Attending morning meeting

• Discharge planning with facility staff

• Monthly aging meetings

• UR meetings

• Sort/scan mail as appropriate for the finance dept.

• Communicate with attorneys on collection cases

Summary: We are seeking a well-rounded sales representative to develop and maintain referral accounts in the Shelby & Fayette County area. This role is part “hunter” and part “farmer”, as well as part marketer. Best fit is a team player with a heart for our mission to serve older adults with high quality and attention to detail.

 

Position: Sales/Marking Consultant

 

Reports to: Executive Director

 

Primary Purpose: To increase revenue by developing and maintaining active client referral relationships with target referral sources in the elder care and health care communities in the Shelby & Fayette County area.

 

Secondary Purpose: To increase general awareness of the Veronica Gardens brand as an effective community ambassador.

 

Responsibilities:

• Develop and maintain referral relationships with individuals and groups at churches, senior living communities, rehab facilities, hospitals, senior service providers, senior care professionals, and health care providers.

• Field incoming client referrals and inquiries

• Coordinate sales activities with other marketing efforts such as social media and local events

• Attend networking events

• Conduct cold calls, “drop-by’s”, meetings, presentations and other sales-related activities

• Create and execute effective promotions or marketing ideas

• Distribute promotional gifts, flyers, brochures and other Veronica Gardens marketing materials to different locations

• Gather and report information about rivals

• Meet with prospective clients to perform an “intake” to begin services

• Track and report activities and key performance metrics

 

Skills and Qualifications:

• 3+ years of successful direct sales experience developing and maintaining significant accounts, preferably at a independent living or, Assisted living, or in a health-related or human service-related field

• Entrepreneurial perspective, energy and drive; self-starter

• Engaging interpersonal skills – upbeat, compassionate, warm, friendly, authentic – networker par excellence

• Proficiency with Word, Excel, Outlook, Powerpoint

• Great communication skills – articulate, excellent grammar, persuasive

• Bachelor’s Degree

 

Compensation: $65K-$80K base salary + Tier commission structure + Bonus

 

Benefits: 401k, Training & coaching, travel allowance, Phone, Computer, PTO

 

Job Type: Full-time

Responsible for assisting in the planning, organizing, developing and directing the overall operation of the Dietary Department in accordance with current applicable Federal and State Guidelines and Regulations, established policies and procedures, and as may be directed by the Dietitian and/or Administrator to ensure that quality food service is provided at all times.

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Qualifications:

• Meet all general qualifications for employment listed in the food sanitation certification manual.

• Minimum education: High School Graduate

• Proficient in reading and writing English.

• Proficient computer skills; including word processing, learning and using necessary software applications.

• Possesses leadership skills as demonstrated with experience.

• Understands the company objectives.

• Demonstrates an understanding of quality client care and can apply the principles of such knowledge.

• Understands and practices professional conduct and adheres to corporate compliance policies.

• Full knowledge of local and state health and sanitation and safety codes

• Complete knowledge of food handling, preparation, cooking and service.

• The ability to operate all kitchen equipment

• The ability to train and develop subordinate staff.

• Demonstrates proficiency in budget management

 

PRIMARY FUNCTIONS:

• Participates in the development of Dietary Policies and Procedures.

• Orders food, supplies and equipment.

• Participates in resident care management and attends resident and family care conferences as needed.

• Responsible for receipt, storage, preparation, and service of all food.

• Assists dietitian with menu planning.

• Maintains a safe and sanitary kitchen area and equipment in compliance with applicable standards.

• Oversees meal service and dining room delivery of meals to residents.

• Documents disciplinary concerns for dietary employees including reprimands or oral/written warnings.

 

Compensation: $__K-$___K base salary 

 

Benefits: 401k, Training & coaching, travel allowance, Phone, Computer, PTO

 

Job Type: Full-time

Experience level: 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

• Weekends as needed

Work Location: In person

Summary: General Statement of Duties: Responsible for the property’s maintenance and facilities operations to enhance the value of the community. Maintains property’s equipment and machinery. Develops and adheres to maintenance budget and expenditures.

Supervision Received:  Reports to Property Manager.

Supervision Exercised:  None

 

Job Responsibilities: 
(Any one position may not include all of the duties listed, nor do the listed examples include all duties that may be found in positions of this class.)

•  Schedules maintenance team and assists with daily operations (service orders, repaints/re-carpets, apartment turnovers, etc.).

•  Maintains the work order system prioritizing, delegating, and scheduling work as needed. Creates and update/closes work orders on both a computer and a tablet.

•  Performs various maintenance functions as needed, including minor repairs that do not require the need for a license in the following areas: electrical, plumbing, appliances, flooring, carpentry, painting, and heating/air issues.

•  Completes minor repairs and improvements in vacant units for market ready status in a timely manner.

•  Performs general carpentry duties such as wallboard. repair, countertop/cabinet replacement, finish carpentry, window/glass repair, door/lock repair, and ceramic tile repair. Assists with vinyl floor (LVT), cove and wall base installation.

•  Schedules and participates in emergency on-call shifts and after-hours maintenance.

•  Monitors inventory and purchases of maintenance supplies. Prepares purchase orders, requisitions, and contracts for maintenance equipment, supplies and services.

•  Develops and adheres to maintenance budget. Authorizes maintenance expenditures.

•  Conducts apartment and property inspections.

•  Assists with the development and/or updating of Capital Needs Assessment.

•  Monitors completion of preventive maintenance schedule.

•  Oversees and assists with trash and snow removal.

•  Assists with keeping contractor COIs and Service Agreements up to date.

•  Oversees capital projects. Creates work scopes and contracts as needed.

•  Oversees the safeguarding of company equipment, materials, common areas, mechanical rooms, and vacant apartments.

•  Assists in minimizing energy and utility usage.

•  Assists office staff as needed.

•  Assists at other Veronica Gardens properties as requested by Supervisors or Managers.

•  Communicates with property management on a daily basis.

•  Maintains decorating replacement schedules. Oversees and schedules unit and common area painting.

•  Schedules and coordinates exterior siding repairs, emergency roof repairs and minor repairs to HVAC.

•  Preserves and respects resident and applicant confidentiality.

•  Fosters a positive, active, and collaborative relationship with residents, communities and associated agencies.

•  Enforces and adheres to company policies, rules, safety practices, and regulations.

•  Participates in and completes training seminars and on-line trainings as requested.
  
   

Minimum Qualifications:

Education, Training and Experience:  Any combination of education, training and experience which demonstrates ability to perform the duties and responsibilities as described including related building or property maintenance supervisory work experience. Certified Apartment Maintenance Technician preferred. Designated certifications for property type where required.

Qualifications and Skills: Knowledgeable and skilled in the safe use of hand tools and small power tools. Must be computer proficient. Ability to supervise maintenance staff. Must possess neat and orderly work habits. Possesses adequate knowledge of plumbing, electrical, carpentry and heating standard practices. Professional demeanor and solid interpersonal skills. Ability to handle emergency and pressure sensitive situations due to complexity and time sensitivity when resolving problems.

Physical Capabilities:  Must live within 30 minutes of the property, unless otherwise approved by management. Candidate must be able to lift 50 pounds, climb and work on ladders, work with arms raised over head, stand/walk for long periods of time, climb stairs, bend at waist and knees to lift boxes, appliances, furniture, shovel snow, etc.

Veronica Gardens Core Competencies required for all positions: Teamwork, Integrity/Ethics, Dependability, Customer Focus, Adaptability/Flexibility.

Veronica Gardens Management Competencies required for Management positions: Decision-Making / Judgement, Communication, Budgets/Cost Control, Managing for Results, People Development.

Veronica Gardens Maintenance Supervisor Competencies required: Job Knowledge, Problem Solving/Analysis, Work Environment Safety, Planning, Interpersonal Skills.

Compensation:  $28 - $31 per hour

Actual compensation is influenced by a variety of factors including but not limited to skills, experience, qualifications, and geographic location.

Benefits Offered

At the core of Veronica Gardens Communities is the talent on our teams, and we are committed to taking care of our team members so they can deliver great experiences to our residents. That is why we are proud to provide competitive compensation and comprehensive benefits that support a healthy life for you and your family when you join our team.
 

Job Summary: The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts. Other responsibilities include assisting the Associate Director / HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere.  Must be able to communicate effectively with all levels of management, associates, residents' family members, and outside contacts.

• Must possess excellent customer service skills.

• Must have patience, tact, cheerful disposition and enthusiasm at all times.

• Must possess basic computer usages and data entry skills.

• Knowledge of Microsoft Office applications preferred.

• Must possess a passion to work with and around senior citizens

 

Qualifications

EDUCATION / EXPERIENCE / LICENSURE- CERTIFICATION

• Education : High School Diploma / GED required

• Proven customer service experience and skills

 

Responsibilities

• The Concierge is often the initial contact and first impression that many people have of Veronnica Gardens Senior Living

• The Concierge is responsible for greeting potential residents, families, visitors, managing both external and internal calls, taking and communicating messages

• The Concierge provides an overview of community information to those inquiries in support of the Community Engagement Director and Executive Director in the marketing and sales efforts

• Other responsibilities include assisting the Associate Director / HR Designee in the community recruitment process, computer data entry and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, music and ensuring a pleasant atmosphere

• Oversees the community entry area for visitors, guest and residents, extends a warm welcome and greeting, offers and provides beverages to visitors and guest

• Contacts the Community Engagement Director and Executive Director or Department Director to meet with prospective residents, families or visitors and ensures wait times are minimal

• Greets potential candidates interested in learning more about Phoenix careers and job openings at the community

• Director candidates to apply online or captures the candidate’s information onsite to launch the recruitment process

• Tales complete messages with pertinent information (name, number, message, time, date) as appropriate and communicates messages to the intended recipient

• Offers and provides a community overview to the caller, determines who to forward the caller to and notifies the caller who they are being transferred to and announce the caller to the community associate

• Manages appointments for residents and family members such as but not limited to hair dresser, transportation, other

• Sends get well cards to residents in the community (obtain community leaders signatures before delivering card)

• Sends sympathy cards to families and / or responsible parties as needed (obtain community leaders signatures before delivering card)

Summary: We are looking for a professional Housekeeper able of attending to our facilities with integrity and attention to detail.

The goal is to create a clean and orderly environment for our guests that will become a critical factor in maintaining and strengthening our reputation.

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Responsibilities

• Perform a variety of cleaning activities such as sweeping, mopping, dusting and polishing

• Ensure all common areas are cared for and inspected according to standards

• Ensure all rooms are cared for and inspected according to standards

• Protect equipment and make sure there are no inadequacies

• Notify superiors on any damages, deficits and disturbances

• Deal with reasonable complaints/requests with professionalism and patience

• Check stocking levels of all consumables and replace when appropriate

• Adhere strictly to rules regarding health and safety and be aware of any company-related practices

 

Requirements and skills

• Proven experience as a Cleaner or Housekeeper

• Ability to work with little supervision and maintain a high level of performance

• Customer-oriented and friendly

• Prioritization and time management skills

• Working quickly without compromising quality

• Knowledge of English language

• High school degree

Summary: The Food Service Worker will assist the manager with food/meal preparation; maintain cash receipts and meal records. Assist manager in completing daily reports. Maintain high standards of quality in food production, sanitation, and kitchen safety practices.

 

Job Responsibilities

•    Prepare quality food and baked goods according to a planned menu
•    Prepare a daily report that verifies transactions
•    Understand what is inclusive of a meal
•    Ensure storage of food in an accurate and sanitary manner
•    Serve food according to meal schedules, department policies and procedures
•    Use and care of kitchen equipment, especially knives
•    Timely preparation of a variety of food items, beverages, and
•    Add garnishments to ensure customer happiness and eye appeal
•    Coordinate and assist in major cleaning of refrigerators, freezers, and cooking and serving equipment
•    Adhere to all food safety regulations for sanitation, food handling, and storage
•    Adhere to the uniform policy
•    Connect with the Manager daily to understand and accurately prepare menu for the day
•    Supervise the food temperature requirements
•    Maintain a clean and organized work and storage area
•    Scrub and polish counters, clean and sanitize steam tables, and other equipment
•    Follow established procedures and standards for cleanliness, to ensure a balanced and safe environment; duties include sweeping, moping, ware washing
•    Maintain garbage collection site and kitchen floor areas in a neat and sanitary fashion
•    Perform other duties as assigned including other areas in the kitchen
•    This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

 

Veronica Gardens developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change, or new ones may be assigned without formal notice.

 

Qualifications

•    Food Service Certificate as needed
•    Sufficient education or training to read, write, and follow verbal and written instructions
•    Be able to work quickly and concisely under pressure

Education

Responsibilities:

Keeping our communities running in top-notch condition requires the skills of an experienced maintenance technician. Maintaining the interior and exterior of community buildings and grounds is a great career for the individual who likes working with their hands and tools. Our residents will appreciate your services as you keep public and private living areas up to expectations in accordance with current federal, state and local regulations and company policies.

 

Qualifications

Requirements to be a Maintenance Technician

Maintenance Technicians will maintain scheduled and unscheduled maintenance on, but not limited to:

• HVAC, elevator, fire and sprinkler equipment, generators, landscape, kitchen equipment and emergency pull cord equipment.

• Maintenance Technicians will also perform general maintenance projects as scheduled or assigned and respond to maintenance requests by community directors and residents in both private rooms and public living areas.

• They will also maintain positive communication with local fire marshal, building inspector and any other jurisdictions governing the community.

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Skill in:

• Building trade skills to include HVAC/R, plumbing and electrical systems.

• Building automated control systems and digital electronic HVAC controls.

• Operating a personal computer utilizing standard software such as Microsoft Office and specialized software and standard office equipment.

• Assessing and prioritizing multiple tasks and demands;

• presenting a professional demeanor while working in stressful situations.

• Establishing and maintaining cooperative working relationships Clear and concise communication verbal and written.

• Performing tasks in various trades (carpentry, masonry, construction, HVAC, electrical, plumbing, etc.)

• Proper use of various power and hand tools; Interpreting blueprints and construction plans.

 

MINIMUM QUALIFICATIONS:

• Must possess a high school diploma or GED, and three (3) years paid fulltime experience in building construction trades or facilities maintenance or operations, or repair and installation of heating and air conditioning systems.

• LICENSE, CERTIFICATION AND/OR SPECIAL REQUIREMENTS: Candidates who are selected for appointment may be fingerprinted, if 18 or older; successfully complete a background investigation, employment verification and may be subject to a drug/alcohol test, medical, polygraph and/or psychological evaluation.

• Candidates who are appointed will be required to possess a valid driver’s license to operate a vehicle in Tennessee or meet the transportation needs of the position.

 

Veronica Gardens is an equal opportunity employer and a drug-free workplace.

Salary Range Information

$19.00 - $26.98 / hour

Job Summary: Responsible for planning and implementing social, recreational and educational activities for independent living residents, with a focus on wellness. Work closely in coordination with other departments, and assist them as part of a team effort. Stay current with market trends for CCRCs.

 

Reports directly to Executive Director.

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Education, Training, Licensing and Experience Required:

• Preferred minimum five years’ experience in a senior care facility with knowledge of programming for independent living

• Working Conditions and Physical Demands Flexible working hours based on activities scheduling, ability to handle multiple tasks simultaneously.

• Must be able to drive the vans and work evenings and weekends.

• Must be very personable and organized.

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Primary Work Functions

• Plan all activities based on interests and needs of the community using the Wellness Model as guide. Prepare monthly calendar for independent living.

• Prepare a monthly newsletter, due on or before the first of the month, in coordination with the resident newsletter committee.

• Coordinate with the marketing department on informing new prospects about our activities program, and coordinate with marketing on events.

• Attend all performances in the community by outside entertainers and develop a base of entertainment to be used for the future.

• Have knowledge of local theater groups and concerts.

• Manage the budget for activities.

• Inform the residents of daily activities on the information board and keep the bulletin board updated outside of the business center.

• Post sign-up sheets for events and coordinate schedule with receptionist.

• Act as host/hostess and server at activities functions, assisting with set-up and clean-up.

• Maintain the in-house channel with community information.

• Have a knowledge of photography and editing programs.

• Must be proficient in Microsoft Office, especially Publisher and PowerPoint.

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Other Job Responsibilities Performs other duties as assigned.

Summary of Responsibilities:
Supports the planning, scheduling, and implementation of diverse activity programs that promote residents’ physical, intellectual, social, emotional, and spiritual well-being. Assists with the coordination of both on-site and off-site events, including transportation, supervision, and full event management from setup to breakdown.

Prepares, organizes, and distributes program materials, including monthly calendars, newsletters, and daily activity agendas, in both electronic and printed formats. Develops engaging holiday and special event programs, and coordinates seasonal decorations for the community.

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Meets with new residents to introduce wellness and activity programs, assess personal interests, and encourage participation. Designs events and activities that reflect resident preferences, responds creatively to program requests, and fosters enthusiasm for community involvement. Provides ongoing communication with residents and families to ensure satisfaction.

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Helps organize and supervise volunteers, maintain the community library, and support marketing and staff functions as needed. Assists with recordkeeping, including tracking participation, program frequency, and resident satisfaction. Protects resident privacy when sharing information and consistently promotes an atmosphere of hospitality.

Provides leadership support to the Director in carrying out the wellness program and performs other duties as assigned.

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Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily

• The requirements listed below are representative of the knowledge, skill, and/or ability required

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

• 18 more items(s)

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Responsibilities:

• The Program Coordinator supports the Life Enrichment Director in implementing meaningful activity and recreational programs for the entire community, including Independent Living (IL -- if applicable), Assisted Living (AL), and Memory Care (MC)

• Assists Life Enrichment Director in orchestrating and delivering programs for all levels of care

• May attend resident council meetings and work with committees of residents in an advisory and supportive capacity to identify resident and program needs

• Assists with planning monthly programs of activities for all levels of care (i.e., IL, AL and MC) per Harmony Senior Services guidelines

• Assists in meeting new residents to complete the Resident Life Profile

• Maintains activities area and supplies in a neat and orderly fashion

• Provides guidance and acts as a resource to staff on the importance of life enrichment and other areas regarding the quality of life for residents

• Supports a dignified and caring atmosphere for residents, resident's families, visitors, and staff

• Assists Life Enrichment Director in implementing activity programs in compliance with Harmony Senior Services guidelines and standards:

• Aids in the process of planning activities by making suggestions or bringing knowledge of community resources to the attention of the Life Enrichment Director

• Assists in advertising programs by preparing and posting daily notices and posters as required

• Arranges chairs, tables, and sporting or exercise equipment in specified areas for scheduled group or one-on-one activities

• Assists in resident transportation to get groceries, shopping, leisure activities and other resident activities

• May transport residents to physician appointments occasionally as directed

• Assists in off-site outings for residents, providing transportation and safe coordination for participants

• Organizes facility activities for group and individual participation

• Assists residents as necessary when going to and from activities

• Encourages participation through a friendly, welcoming attitude

• Leads and assists resident activities as requested

• Helps maintain equipment as necessary

• Attends in-services and staff meetings as assigned

• Completes all other duties as assigned